Information for externals:  

Conditions of use

You must abide by the conditions of use:

• Please bring Photo ID when you collect your membership card at our helpdesk.
• Access is usually granted for up to a year for Alumni and Reference memberships and may be renewed. SCONUL Access membership is defined by the date provided by the home institution.
• Respect the rights and privacy of others
• Respect the property of the University and that of students, employees and visitors
• You are not allowed to sleep on University premises. If staff find you asleep, they will wake you and ask you to leave.
• Reference users may only use items to refer to on site. Access to electronic resources is dictated by the Suppliers licence agreement.
• Behaviour is expected to be appropriate for the study zone you are in and show respect for others studying here.
• Take appropriate action when you see others acting inappropriately, which includes bringing it to the attention of the University rather than intervening yourself.

If you are being disturbed by noise/other poor behaviour just text us to let us know, and we will attend. Texts are charged at your standard network rate. We won't reply to your text.

At Cambridge text 07597 525917
At Chelmsford text 07935 009871

We will withdraw library membership with immediate effect:

1. If you obstruct, or interfere with, the work, duties or activities of students, members of staff or visitors to Anglia Ruskin University
2. If you deliberately or recklessly damage our property or the property of students, members of staff or visitors
3. If you misuse our premises or items of property, including specialist equipment
4. If you fail to give your name and other relevant details to us if it is reasonable for us to ask for that information
5. If you engage in unacceptable behaviour affecting a student, employee or visitor. This includes the use of inappropriate, abusive, threatening or offensive language, bullying and physical misconduct.

Conditions for Borrowing Memberships:

• You may borrow up to 5 items at a time (ARU Academic partner staff and students may have up to 10 items). We will confirm your PIN when you register with us. You need this PIN to borrow as well as the ID card.
• All items renew automatically a week before they're due back, for up to one year, unless requested by another customer (when it may be recalled), or your access has ended.
• Please return items as soon as you finish with them, or as soon as possible if another customer wants to use it (you usually have 7 days to return items), and at the end of your library access.
• We charge for recalled items which are returned late, at 50p per day up to a maximum of £10.
• Items that are lost or damaged should be paid for promptly.
• Login to your library account to use the Library Search, request items, check dates and renew items you have borrowed etc.
• We reserve the right to terminate your library membership at any point by giving written notice of 30 days.

When the Library is open for self-service only you can:

• Borrow and return items using the self-service machines
• Renew and request books online
• Have access to books and other items from the shelves and online resources via the Digital terminal walk in access
• Pay fines using the web payment
• Text-a-talker
• Use the study space in line with that zone
• Please do alert the security officer of any problems.

The following services are only available during our staffed hours:

• Ask for assistance from library staff on basic introductory information about using the library
• Borrow an item which is 'ask at desk'
• Borrow via staff service if the self-service machine will not lend an item.

Contact for non-ARU customers: Contact The Library